The private information required for executing the orders placed through www.monkeybiz.co.za , namely our customer’s personal information, delivery address and telephone numbers, will be kept in the strictest confidence by us and will not be sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the product.
Please note that we do not store any financial information such as credit card details.
We reserve the right to withdraw an item from sale at any time. Items are shown subject to availability.
Subject to stock availability and receipt of payment, orders will be processed within 2 working days and handed over to a courier company for delivery door to door. International deliveries may take an additional 2 working days to process.
We endeavour to have all displayed items in stock at all times, however due to circumstances beyond our control, there may be a delay in updating the stock levels on our website. Should an item you have ordered not be in stock, you will be contacted by our online team. Items which are not in stock may soon become available, however if you do not wish to wait we will offer you your choice of another product or a full refund.
Please note we do not deliver to PO boxes.
*Outlying and regional areas may incur an additional day in transit. International delivery times cannot be guaranteed.
**You may be asked to purchase additional freight depending on the weight of the item and the shipping costs. Any additional costs will be quoted to you prior to dispatch. Please note we are unable to give advice on any duties or local taxes.
We do not offer refunds or exchanges on any discontinued or special order items, or items that are part of our in store "On Promotion" range. If a discontinued, special order or "On Promotion" item is potentially faulty, our staff or Quality Control team will need to personally examine the item. Should this item be deemed to be faulty we will then offer to exchange the item.
We do not offer refunds on items purchased on this website, unless the item is deemed to be faulty or damaged by our Quality Control team.
Should you change your mind about an item that you have purchased and received, and provided that you retain all paperwork and original packaging, you are welcome to return it to Monnkeybiz for an exchange item of same value.
Should you receive a product that is defective in any way, please contact us within 72 hours of receipt.
Prices shown in South African Rands (ZAR) are only applicable when products are delivered to an address within South Africa. Any products being delivered anywhere outside South Africa will be charged in United States Dollars (USD) and may incur addtional shipping charges.